Policy
There is a delay refund scheme entitling passengers to a partial or full refund of the ticket price if a journey is delayed by half an hour or more. The scheme does not apply on short-distance journeys and cases in which the delay is the result of planned cancellations that were announced some days in advance. Refunds are, in general, half the ticket price of a one-way trip after a delay of over 30 minutes, and the full ticket price after a delay of one hour or more. This applies to nearly all kinds of tickets. The refund is not considered a monetary compensation for lost time but rather as a reduction in charges where a poor service has been provided. Many do not claim because the system is perceived as cumbersome; however, the system has improved for holders of some rail passes. Part of the cost of the scheme is paid by ProRail, since they are responsible for part of the delays.
Since 1 January 2004, tobacco smoking is prohibited on domestic trains, station halls and covered parts of platforms. The smoking of cannabis was already prohibited, though it happens occasionally and is not as severely punished as in some other countries (that is, it is punished the same as tobacco smoking). Smoking is allowed near smoking-zones (Rookzones), posts with an ash-tray built in, scattered around stations.
Since June 2003, the sale of coffee, soft drinks, beer, sandwiches, candy, etc., has ceased aboard domestic trains. The increasing number of Servex convenience stores at railway stations and the relatively short duration of most train journeys in the Netherlands have lowered the demand for on-train services. In 2005 a much reduced in-train service of drinks and small snacks has been reintroduced on longer journeys. Nowadays the RailTender service primarily operates in the intercity trains on the trajectory between Utrecht and Zwolle.
Read more about this topic: Nederlandse Spoorwegen
Famous quotes containing the word policy:
“If matrimony be really beneficial to society, the custom that ... married women alone are allowed any claim to place, is as useful a piece of policy as ever was invented.... The ridicule fixed on the appellation of old maid hath, I doubt not, frightened a very large number into the bonds of wedlock.”
—Sarah Fielding (1710–1768)
“A policy is a temporary creed liable to be changed, but while it holds good it has got to be pursued with apostolic zeal.”
—Mohandas K. Gandhi (1869–1948)
“We should have an army so organized and so officered as to be capable in time of emergency, in cooperation with the National Militia, and under the provision of a proper national volunteer law, rapidly to expand into a force sufficient to resist all probable invasion from abroad and to furnish a respectable expeditionary force if necessary in the maintenance of our traditional American policy which bears the name of President Monroe.”
—William Howard Taft (1857–1930)