NASSCOM - NASSCOM Initiatives

NASSCOM Initiatives

• Global Trade Development:

The focus of the Global Trade Initiative at NASSCOM is to engage with a wide variety of domestic and international stakeholders, such as Governments, customers and associations, to collaborate on issues related to international policy, visa/work permits and business partnerships. Since the regulatory environments continuously change the world over and compliance issues are becoming important across the globe, NASSCOM is helping the Indian IT-BPO industry remain abreast of these developments, and participate in these markets while conforming to their new laws and modified policies.Indian companies are beginning to expand across the world, with the largest organisations becoming significant players in the global marketplace and the countries where they are present. India has in many ways ceased to be a competitor and has become an enabler for industry growth in these nations. NASSCOM is advising member companies to build stronger and deeper relationships with overseas clients and other stakeholders by maintaining absolute transparency, exhibiting corporate ethics and establishing themselves, as well as India, as “trusted, secure sourcing” destinations.Besides continuing to nurture existing markets, NASSCOM has also stepped up its focus on developing opportunities in newer areas—geographies, verticals and customer segments. Several high growth and under-penetrated regions such as Continental Europe, Latin America, Africa, the Middle East and Japan are looking promising for the IT-BPO business. These regions are increasingly beginning to embrace Indian IT in order to optimise costs, improve operational efficiency and productivity and gain access to specialised talent.

• National Skills Registry for IT/ITES Professional (NSR-ITP)

Human resources are the key assets for IT-BPO industry in India and the industry has focused on developing and implementing best practices in human capital management, safety and security that span across employees, clients and other stakeholders. NASSCOM in partnership with the industry has developed a unique initiative – National Skills Registry –a national database of registered and verified knowledge workers in the industry. This database is managed and run by NDML - a fully owned subsidiary of National Securities Depository Limited (NSDL).National Skills Registry (NSR) aims to build a robust and credible information repository on the knowledge professionals in the sector. The data fields include permanent fact sheet of information on the professional along-with Photograph & appropriate background checks (where undertaken), thus providing identity security for the organisation and its clients. Biometrics is also included in this repository to ensure unique identification.The benefits of NSR flow across to clients, service providers and employees. The data is owned by the employee who can authorise prospective employers to validate details and avoid duplication of background checks.The industry benefits by having credible data on current and prospective employees eliminate issues of potential frauds and avoid repetitive background checks. Clients who deal with sensitive data are assured of proper verification checks of employees who are dealing with this data. NSR has enhanced the value proposition of Indian IT-BPO industry, as one that has raised the bars on security standards in pursuit of excellence and client satisfaction.

Sector Skills Council (EdI)

• Sector Skills Councils are tasked with developing an enabling environment for skills development, including support for (i) clarification of sector-specific competencies/skills (ii) capacity development for skills development institutions/ such as curriculum and standards, faculty development, and so forth; (iii) trainee placement mechanisms, and (iv) monitoring and evaluation, supporting systematic collection and analysis of data about skills development, including employer feedback regarding the quality of trainees (V) quality assurance of independent third-party providers etc.

Diversity & Inclusivity

• Recognizing the need for shared Child Care facilities that are vital for the professional growth and retention of employees, NASSCOM, as part of its Diversity and Inclusion Initiative, had entered into an understanding with ESPERANZA, to provide quality 24 hours child care facility for our members at a concise fee, in the year 2009.