Performance
Operating as a self-contained network means there are relatively few problems because there is little conflict with other train operating companies. Merseyrail has publicly committed to aiming to be the best train operating company in the UK. The latest figures released by the Office of Rail Regulation (as of the fourth quarter of 2010-11) report that Merseyrail's PPM slipped to 94.8% and the MAA dropped to 94.9%.
In February 2010, Merseyrail was named the most reliable operator of trains in the UK, with a reliability average of 96.33% during 2009-2010, the highest ever achieved by any UK train operator.
Read more about this topic: Merseyrail
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