Awards
CRM Contact Centre Awards: Mercury Energy has won the CRM Contact Centre Awards, which recognise excellence in standards of customer service delivered by contact centres throughout the country. Entrants are anonymously audited via phone and email over an extended period of time using criteria such as answer time, ease of access, product knowledge and operator attitude and efficiency. An array of industries from banking and telecommunications to consumer goods enters the awards. In 2005 over 91 companies competed in these awards.
Energy Retailer of the Year 2011: Mercury Energy was awarded the award for Energy Retailer of the Year from the Deloitte Energy Excellence Awards in 2011. Mercury was rated on a strong overall performance, successful improvements to the business, and innovation in product offerings to customers.
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