Services
Medibank acquired the Wollongong based insurer ahm (Australian Health Management) in January 2009 and merged with the HSA Group in April 2009. Following these transactions, Medibank created the Health Solutions Division, which is focussed on delivering occupational health services (such as employment medical examinations and injury treatment), preventative treatment (e.g. flu and travel vaccinations) and health coaching programs to help Australians manage health conditions (e.g. diabetes). Services are delivered under the Medibank Health Solutions and Travel Doctor brands.
In July 2010 Medibank acquired fellow health services provider, McKesson Asia-Pacific, absorbing it into Medibank Health Solutions. The move extended Medibank's health management capability and essentially completes Medibank’s transformation into a genuine health company that offers health insurance and health solutions.
The telephone and online health management programs services provided by McKesson Asia-Pacific, including ‘healthdirect Australia’, ‘NURSE-ON-CALL’ and ‘Healthline’ will be maintained by Medibank.
In March 2010 Medibank Private withdrew benefits for restricted services on its basic First Choice Savers hospital policy. As of June 2010, benefits for procedures such as heart operations and assisted reproductive services will be available only to customers on more comprehensive policies costing as much as 50% more. Medibank stated that the changes were intended to improve customer understanding of their products. They further stated the impact on customers will be small, due to the low rate of use of the restricted services.
Read more about this topic: Medibank Private
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