In-flight Service
Mandala Airlines adopts the same low-frills concept of Tiger Airways by offering a single class service on all its 180-seat Airbus A320 aircraft. There is a buy-on-board food and beverage service but no in-flight entertainment is offered, except for the in-flight magazine. Preferred seats can be reserved online during the booking process, otherwise they are allocated during airport check-in. Other ancillary services offered to passengers include Tiger's priority boarding "board-me-first".
Under the old Mandala Priority Privileges programme, the airline offered a baggage allowance of 20 kg (44 lb) per passenger, with an extra 5 kg (11 lb) for priority passengers. Priority passengers also benefited from choice seats at the front of the aircraft, free airport lounge access and free food and beverages in both lounges and in-flight.
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