Managed services is the practice of outsourcing day-to-day IT management responsibilities as a strategic method for improving operations. This can include outsourcing Production Support and lifecycle build/maintenance activities. The person or organization who owns or has direct oversight of the organization or system being managed is referred to as the offer-er, client, or customer. The person or organization that accepts and provides the managed service is regarded as the service provider.
Typically, the offeree remains accountable for the functionality and performance of managed service and does not relinquish the overall management responsibility of the organization or system.
Read more about Managed Services: Common Managed Services, Managed Services Provider, In General
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