Expert Community
JustAnswer verifies the credentials and expertise of experts through a multi-step process, which includes:
1. Profile screen. Every Expert has undergone a profile screen of his/her listed licenses, certifications, education, and/or employment to make sure they have the expertise sought.
2. Subject matter test. Every Expert is required to pass an online subject matter test in his or her respective category.
3. Verify credentials. JustAnswer uses a third-party verification service verify the credentials of all Experts on the website (e.g. license, certification, educational degree, or employment history).
4. Ongoing review. Every Expert undergoes ongoing quality reviews by JustAnswer customers, other Experts in their categories, and secret shoppers.
5. Internal metrics. JustAnswer reviews Experts’ performance on the site using internal metrics that it tracks from a variety of sources.
6. Expert Quality Advisory Board. Helps to set the credential requirements for Experts on JustAnswer, review the subject matter tests, and provide feedback on answers from current Experts.
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