Terminal
Jomo Kenyatta International Airport's terminal has 3 units that cater for both arrivals and departures. Units 1 and 2 are mainly used for international flights whereas unit 3 is mainly used for domestic flights.
Departing passengers check-in through units 1 and 2 depending on their destinations. Both units have airline check-in counters that operate on a Common Use Terminal Equipment (CUTE) system, and immigration desks at the ground floor where passengers are cleared before they proceed to the departure lounge in the first floor via escalators or lifts. There are eight departure gates used to board aircraft via boarding bridges. Arriving international passengers enter via the same gates into a concourse which leads to immigration counters at the first floor before coming to the baggage hall situated in the ground floor. The baggage hall is well served with baggage conveyor belts.
Banking facilities, taxis, car hire, tour operators and hotel booking offices are conveniently situated at the arrival areas. A scheduled bus service to and from the town center is available at unit 1 and 2 bus stops.
Simba restaurant is situated in the 5th floor of the main central building. There is a cafeteria operated by Home Park in unit 1, a restaurant and pub in unit 2, a cafeteria and snack bar in unit 3 and an international arrival hall – all operated by NAS. Beverage and soft drink vending machines are strategically placed in each unit.
Information desks manned by customer care officers, are strategically placed in all the units and at the arrival hall. Flight information display systems (FIDS) and signage helps the passenger find his/her way around the airport.
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