Role of Jobcentre Plus
Jobcentre Plus is an executive agency of the Department for Work and Pensions of the government of Britain. The agency provides services primarily to those attempting to find employment and to those requiring the issuing of a financial provision due to in the first case lack of employment, of an allowance to assist with the living costs and expenditure intrinsic to the effort to achieve employment, or in all other cases the provision of social-security benefit as the result of a person without an income from employment due to illness-incapacity including illicit drug addiction. The organisation acts from within the government's agenda for community and social welfare. Job vacancies advertised for employers within each of the public offices use a computer system called the Labour Market System (LMS).
Services are provided in the first instance via in-house job-advisors and advisors contacted via telephony. Customers are able to access vacancy information through Jobpoints (touch-screen computer terminals), via a website and a telephone service known as Jobseeker Direct. Claims for benefits are known as either Jobseeker's Allowance, Incapacity Benefit, Employment and Support Allowance or Income Support.
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