Technical Problems
ITV1 HD's first HD drama broadcast of Harley Street reportedly suffered technical problems including picture and sound quality and failing to revert to the normal ITV1 broadcast after the programme had finished. Also, several Digital Spy forum members reported that they could not access HD content via the red button due to the ITV1 HD service "only being available through the London region".
On 12 June 2010, ITV1 HD cut off England's first 2010 FIFA World Cup game inadvertently into an advert break for 25 seconds, as a result, missing their first World Cup 2010 goal. This interruption also caused the remaining transmission to be in standard-definition. The standard definition ITV1 broadcasts did not miss the goal, scored by Steven Gerrard. The broadcaster confirmed on 15 June that it had received around 5,000 complaints about the incident. ITV has already said it was not to blame for the problem, which was pinned on human error at Technicolor, the firm which provides transmission. On 23 August 2010, Ofcom cleared ITV over the "unfortunate error", despite receiving 823 complaints. After reviewing the situation, Ofcom acknowledged the frustration of ITV1 HD viewers at the transmission break, but decided that ITV's actions to resolve the situation had been sufficient.
On 12 November 2011, a power failure at the BT Tower resulted in the loss of ITV1 HD, the channel froze during Harry Hill's TV Burp and continued throughout The X Factor live show. ITV1 in standard definition was unable to show live footage and instead aired re-runs of the contents auditions until the problem was fixed 15 minutes later. Although the standard definition channel began to work after 15 minutes, ITV1 HD Granada was still frozen although ITV HD London seemed to work.
On 25 April 2012, a technical fault during extra-time in the 2011–12 UEFA Champions League semi-final between Real Madrid and Bayern Munich resulted in the Meridian and London versions of the channel cutting to Mark Austin preparing to read the 10 pm news bulletin.
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