IT Service Continuity is a subset of business continuity planning and encompasses IT Disaster Recovery Planning and wider IT resilience planning. It is the process of assessing and managing risks associated with information technology (IT) departments. It involves the evaluation of values, threats, risks, vulnerabilities and development of countermeasures to ensure continuation in the event of an IT services disruption.
IT Service Continuity planning may make use of any combination of recovery and/or restoration strategies including; hot, warm, cold standby data centres or servers; high-availability services within the same or across multiple data centres; services may be active/active or active/passive; it may utilise a ship-on-demand, shared services or cloud services, or other approach. IT Service Continuity, in itself, does not prescribe or refer to any one strategy.
In 2008 the British Standards Institution launched a specific standard connected and supporting the Business Continuity Standard BS 25999 titled BS25777 specifically to align ICT Service Continuity with Business Continuity. This was withdrawn following the publication in March 2011 of ISO/IEC 27031 - Security techniques — Guidelines for information and communication technology readiness for business continuity.
The IT Service Management Continuity link redirects to this page. Here is the downloadable link for the ITIL® glossary and abbreviations: http://www.itil-officialsite.com/InternationalActivities/TranslatedGlossaries.aspx. Not being certain of reprinting rights, only the link is provided. The glossary gives a comprehensive definition of ITSCM and other related definitions. It can be downloaded without free of charge and is a comprehensive compilation of ITIL® terms.
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