Academic Resources
- International Journal of IT Standards and Standardization Research, ISSN: 1539-3054 (internet), 1539-3062 (print), Information Resources Management Association
ISO20000-1:2011 released at 2011-04-12, ISO / IEC 20000 An Introduction ISBN 978-90-8753-081-5, Implementing ISO/IEC 20000 Certification - The Roadmap ISBN 978-90-8753-082-2, ISO/IEC 20000: A Pocket Guide ISBN 978-90-77212-79-0, BSI INDIA conducts 5 DAY LEAD AUDITOR TRAINING ON ISO 20000-1:2011 - latest version of Service Management System Standard
Read more about this topic: ISO/IEC 20000
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—Mason Cooley (b. 1927)
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