Role of Intranets
Intranets are generally used for four types of applications:
1) Communication and collaboration
- send and receive e-mail, faxes, voice mail, and paging
- discussion rooms and chat rooms
- audio and video conferencing
- virtual team meetings and project collaboration
- online company discussions as events (e.g., IBM Jams)
- inhouse blogs
2) Web publishing
- develop and publish hyperlinked multi-media documents such as:
- policy manuals
- company newsletters
- product catalogs
- technical drawings
- training material
- telephone directories
3) Business operations and management
- order processing
- inventory control
- production setup and control
- management information systems
- database access
4) Intranet portal management
- centrally administer all network functions including servers, clients, security, directories, and traffic
- give users access to a variety of internal and external business tools/applications
- integrate different technologies
- conduct regular user research to identify and confirm strategy (random sample surveys, usability testing, focus groups, in-depth interviews with wireframes, etc.)
Read more about this topic: Intranet Strategies
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