Instrumental action (also known as goal-instrumental action, zweckrational) is a social action pursued after evaluating its consequences and consideration of the various means to achieve it. They are usually planned and taken after considering costs and consequences. An example would be most economic transactions of Homo economicus.
When employing this type of action, a person views his/her opponent as if he/she were a mere object or organizational resource (rather than another actor) and attempts to manipulate the opponent to act according to his/her wishes. Depending on the authority and status of the relationships between these two persons within the organizational context, one could issue an order to the opponent or use other means to obtain compliance. In trying to enact coherent meaning of the action and the action situation, the person who is subjected to instrumental action will normally reflect upon the appropriateness of the action. Is the action efficient for achieving the required ends (MIS Quarterly 1997, p. 154).
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