Indian Railway Traffic Service - Organisation

Organisation

At the Railway Board level, the traffic department is headed by Member(Traffic), who is a secretary level officer. He is assisted by Additional Members/ Advisors who are of the rank of additional secretary to the Government of India. At present, there is an additional member/advisor, each for the commercial, traffic, safety, computerization and information systems, infrastructure, tourism and catering wings of the traffic department. Within each wing, there are directorates which are headed by an Executive Director, a joint-secretary rank officer. Some of the directorates are traffic, commercial(rates), planning, coaching, passenger marketing, statistics and economics (under Financial commissioner), freight marketing, public grievances, computerization and information systems, tourism and catering.

At the zonal level, the operating a commercial departments are headed by IRTS officers - Chief Operations Manager(COM) and Chief Commercial Manager(CCM). They are of the rank of additional-secretary/joint-secretary to the government of India. COM is normally assisted by a team of joint-secretary rank officers, viz., Chief Freight Transportation Manager(CFTM), Chief Passenger Transportation Manager(CPTM) and Chief Traffic Planning Manager(CPTM). Similarly, CCM is assisted by Chief Commercial Manager (Freight Marketing), Chief Commercial Manager (Passenger Marketing), Chief Commercial Manager (Passenger Services) and Chief Claims Officer. They are in turn assisted by Deputy-secretary/Director grade officers -Dy COM, Dy CCM, Dy CCO.

At the divisional level, the operating and commercial departments are headed by IRTS officers - Senior Divisional Operations Manager (Sr. DOM) and Senior Divisional Commercial Manager (Sr. DCM). In a large division, Sr. DOM/Sr. DCM would be supervising over 2000 employees. They are linchpins interacting with customers on a day to day basis and zonal headquarters. Sr. DOM/Sr. DCM are cadre posts in the deputy-secretary/ director grade of IRTS. Each Sr. DOM/Sr. DCM is assisted by DOM/DCM/Assistant Operations Manager(AOM)/Assistant Commercial Manager(ACM)of the rank of under-secretary. An IRTS direct recruit officer's first posting would be as an AOM or ACM in the division.