Project Arrow
Project Arrow was launched in April 2008. The project plans to upgrade post offices in urban and rural areas, improving service and appearance. The project aims to create an effective, friendly environment for staff and customers, providing secure IT services and improving mail delivery, remittances (electronic and manual) and postal-savings plans. Core areas for improvement are branding, information technology, human resources and infrastructure. The project to improve service has been implemented in more than 15,500 post offices, and cosmetic improvements have been made in 1,530. The Department of Posts received the Prime Minister’s Award for Excellence in Public Administration during 2008–09 for “Project Arrow – Transforming India Post” on 21 April 2010.
Read more about this topic: Indian Postal Service
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