Computerization
Multipurpose counter machines with computers were introduced in post offices in 1991 to:
- Improve customer service and increase revenue and staff productivity
- Make the post office the focal point for delivery of state social-security programs
- Enable the electronic networking of about 1,30,000 rural post offices
- Enable paperless transactions for mail, postal banking and insurance services
- Enable tracking and tracing of articles intended for delivery
25,000 departmental post offices (out of 25,464) have been computerised from 2006–2007 to 2011–2012. A plan (costing Rs.1877.2 crore) has been formulated to computerise rural post offices.
Read more about this topic: Indian Postal Service