Incident Management Processes
The main incident management processes are the following:
- Incident detection and recording
- Classification and initial support
- Investigation and diagnosis
- Resolution and recovery
- Incident closure
- Incident ownership, monitoring, tracking and communication
- Establish incident framework management
- Evaluation of incident framework management
Read more about this topic: Incident Management (ITSM)
Famous quotes containing the words incident, management and/or processes:
“What is character but the determination of incident? What is incident but the illustration of character?”
—Henry James (1843–1916)
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—Thomas Carlyle (1795–1881)
“All the followers of science are fully persuaded that the processes of investigation, if only pushed far enough, will give one certain solution to each question to which they can be applied.... This great law is embodied in the conception of truth and reality. The opinion which is fated to be ultimately agreed to by all who investigate is what we mean by the truth, and the object represented in this opinion is the real.”
—Charles Sanders Peirce (1839–1914)