Incident Management Processes
The main incident management processes are the following:
- Incident detection and recording
- Classification and initial support
- Investigation and diagnosis
- Resolution and recovery
- Incident closure
- Incident ownership, monitoring, tracking and communication
- Establish incident framework management
- Evaluation of incident framework management
Read more about this topic: Incident Management (ITSM)
Famous quotes containing the words incident, management and/or processes:
““It is of the highest importance in the art of detection to be able to recognise out of a number of facts which are incidental and which are vital.... I would call your attention to the curious incident of the dog in the night-time.”
“The dog did nothing in the night-time.”
“That was the curious incident.””
—Sir Arthur Conan Doyle (1859–1930)
“Why not draft executive and management brains to prepare and produce the equipment the $21-a-month draftee must use and forget this dollar-a-year tommyrot? Would we send an army into the field under a dollar-a-year General who had to be home Mondays, Wednesdays and Fridays?”
—Lyndon Baines Johnson (1908–1973)
“It has become a people’s war, and peoples of all sorts and races, of every degree of power and variety of fortune, are involved in its sweeping processes of change and settlement.”
—Woodrow Wilson (1856–1924)