Products
Within the call routing category, inContact offers ACD, IVR, Speech recognition, CTI, Chat and Email software. In the category of agent optimization, inContact offers performance management, hiring, scheduling, coaching, eLearning, feedback and recording & quality monitoring software. All of the products are SaaS-based. The inContact platform is built around a national telephony infrastructure, offering T1, VoIP, DID, TDM, PSTN, and toll-free calling options.
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