IBM Rational ClearQuest
Rational ClearQuest is an enterprise level workflow automation tool from the Rational Software division of IBM. Commonly, ClearQuest is configured as a bug tracking system, but it can be configured to act as a CRM tool or to track a complex manufacturing process. It can also implement these functions together. IBM provides a number of predefined "schemas" for common tasks such as software Defect Tracking which can themselves be further customized if required.
Read more about IBM Rational ClearQuest: Customization, Reporting, Administration, Integration, Licensing, Criticisms
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“... there is no such thing as a rational world and a separate irrational world, but only one world containing both.”
—Robert Musil (1880–1942)