Iberia Group - Services

Services

In 2005, Iberia introduced its new Business Plus Class on its Airbus A340 aircraft.

In March 2009 Iberia announced that during the course of 2009–2011 it would renovate its economy class on all its planes as well as designing a new business class for its long haul planes.

In addition, Iberia is an aircraft maintenance company, servicing its fleet and those of another 48 companies, including some leading European airlines. Iberia is a supplier of aircraft handling services at all Spanish airports; its airline clients number more than 200.

Iberia was a founding partner in the computerised air ticket reservation system, Amadeus, with an 18.28% stake – this was sold in 2005. Iberia is also active as a tour operator through its Viva Tours and Tiempo Libre units, and with Cacesa, it supplies parcel shipment services.

Iberia makes use of e-tickets and encourages customers to print the boarding pass prior to their flight. Travellers with only carry-on baggage can go directly to the boarding gate. e-tickets sales accounted for 93% of all Iberia tickets sold in January 2006. In Spain identification of the traveller by means of an identity document or passport is mandatory for all airlines on all routes, including Spanish domestic ones.

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