Quality
Hovnanian has been the subject of customer complaints. In a few cases, there have been legitimate construction problems in some Hovnanian houses. For example, in 2005, Hovnanian acknowledged problems in a development in New Jersey after nearly three dozen disgruntled homeowners turned to elected officials when their complaints were ignored.
K. Hovnanian the home builder and the mortgage company are no strangers to controversy. In 2008, the home builder was involved in a class action lawsuit where the plaintiffs alleged their subdivision was built near an old bombing range. The company settled the lawsuit in 2011 for a reported $1.2 million. (source: http://themortgageinsider.net/mortgage-reviews/k-hovnanian-american-mortgage-review.html).
The mortgage company was involved in a class action lawsuit filed in 2007 alleging violations of the Real Estate Settlement Procedures Act (RESPA) for removing incentives from home buyers if they opted to use another title insurance provider rather than the Hovnanian-affiliated title insurance company. (source: http://themortgageinsider.net/mortgage-reviews/k-hovnanian-american-mortgage-review.html).
K. Hovnanian Homes has also been the subject of praise from homeowners citing the builders reputation and solid history. Hovnanian has also received numerous awards based on the quality of their construction and high level customer support.
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Famous quotes containing the word quality:
“There’s a quality of legend about freaks. Like a person in a fairy tale who stops you and demands that you answer a riddle. Most people go through life dreading they’ll have a traumatic experience. Freaks were born with their trauma. They’ve already passed their test in life. They’re aristocrats.”
—Diane Arbus (1923–1971)
“Recent studies that have investigated maternal satisfaction have found this to be a better prediction of mother-child interaction than work status alone. More important for the overall quality of interaction with their children than simply whether the mother works or not, these studies suggest, is how satisfied the mother is with her role as worker or homemaker. Satisfied women are consistently more warm, involved, playful, stimulating and effective with their children than unsatisfied women.”
—Alison Clarke-Stewart (20th century)
“The quality of a marriage is proven by its ability to tolerate an occasional “exception.””
—Friedrich Nietzsche (1844–1900)