Quality
Hovnanian has been the subject of customer complaints. In a few cases, there have been legitimate construction problems in some Hovnanian houses. For example, in 2005, Hovnanian acknowledged problems in a development in New Jersey after nearly three dozen disgruntled homeowners turned to elected officials when their complaints were ignored.
K. Hovnanian the home builder and the mortgage company are no strangers to controversy. In 2008, the home builder was involved in a class action lawsuit where the plaintiffs alleged their subdivision was built near an old bombing range. The company settled the lawsuit in 2011 for a reported $1.2 million. (source: http://themortgageinsider.net/mortgage-reviews/k-hovnanian-american-mortgage-review.html).
The mortgage company was involved in a class action lawsuit filed in 2007 alleging violations of the Real Estate Settlement Procedures Act (RESPA) for removing incentives from home buyers if they opted to use another title insurance provider rather than the Hovnanian-affiliated title insurance company. (source: http://themortgageinsider.net/mortgage-reviews/k-hovnanian-american-mortgage-review.html).
K. Hovnanian Homes has also been the subject of praise from homeowners citing the builders reputation and solid history. Hovnanian has also received numerous awards based on the quality of their construction and high level customer support.
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Famous quotes containing the word quality:
“I have every characteristic of a night person—a distaste for bosses, a hatred of the expected, an obsession with gaining an ultimately nonexistent freedom—every quality except one. I can’t stay awake after a while. I fall asleep.”
—John Bowers (b. 1928)
“The quality of mercy is not strained.
It droppeth as the gentle rain from heaven
Upon the place beneath. It is twice blest:
It blesseth him that gives, and him that takes.
‘Tis mightiest in the mightiest. It becomes
The thronèd monarch better than his crown.”
—William Shakespeare (1564–1616)