Hotel Reservation Systems

Hotel Reservation Systems

A hotel reservation system, also known as a central reservation system (CRS) is a computerized system that stores and distributes information of a hotel, resort, or other lodging facilities.

A central reservation system is a tool to reach the global distribution system as well as internet distribution systems from one single system. A CRS assists hotel managers in managing their online marketing and sales, allowing them to upload their rates and availabilities to be seen by sales channels that are using the CRS. Sales channels may include conventional travel agencies as well as online travel agencies.

Modules in a CRS include:

  • Reservations
  • Profiles
  • Groups and blocks
  • Rate and inventory control
  • Administration
  • Reporting
  • Global distribution interface
  • PMS interface

Information commonly stored in a CRS includes

  • Room types
  • Rate plans architecture
  • Room rates and conditions (guarantee, deposit, customized cancellation rules, minimum length of stay, maximum length of stay, closed to arrival, arrival not allowed, departure not allowed...)
  • Room inventories
  • Generic hotel information (address, phone number, fax number)
  • Distribution content (descriptions, amenities, pictures, videos, local attractions...) are stored in the CRS or in a content management system
  • Reservation information
  • Geocode information
  • Nearby IATA cities and airports

Read more about Hotel Reservation Systems:  Reservations, Profiles, Groups and Blocks, Rate and Inventory Control, Administration, Reporting, Global Distribution Interface, Web-based PMS Interface, See Also

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