Structure
Each local office has an area manager (sometimes shared between offices), a land registrar who is the senior lawyer in the office, and a customer services manager. Each office also has staff responsible for processing applications lodged by members of the legal profession and the public.
Traditionally customers send applications to the office that deals with applications for the geographical area where the property is located, but since 2009 many customers now deal with dedicated customer teams, who deal with all their applications from certain customers regardless of where the property is located.
The organisation is led by the Chief Land Registrar and Chief Executive (both one role). The Chief Land Registrar is assisted by the Land Registry Board and Executive Board. The Land Registry Board sets the overall strategy for the department. The Executive Board delivers the annual business plan and is responsible for day to day management.
Since December 1990, the Land Register has been open to the public. For a fee anyone can inspect the Register, find out the name and address of the current owner of any registered property or obtain a copy of any registered title. This can also be done online.
Land Registry was awarded the former Charter Mark five times, and 97% of its customers rate their service as good, very good or excellent.
The Land Registry has an Independent Complaints Reviewer.
Disputed applications to Land Registry are determined by the Adjudicator to HM Land Registry, an independent office created by the Land Registration Act 2002. Under previous legislation this function had been the responsibility of the Chief Land Registrar.
Read more about this topic: HM Land Registry
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