A High Reliability Organization (HRO) is an organization that has succeeded in avoiding catastrophes in an environment where normal accidents can be expected due to risk factors and complexity.
Important case studies in HRO research include both studies of disasters (e.g., Three Mile Island nuclear incident, the Challenger explosion and Columbia explosion, the Bhopal chemical leak, the Tenerife air crash, the Mann Gulch forest fire, the Black Hawk friendly fire incident in Iraq and HROs like the air traffic control system, naval aircraft carriers, and nuclear power operations.
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Famous quotes containing the words high and/or organization:
“Sleep is when all the unsorted stuff comes flying out as from a dustbin upset in a high wind.”
—William Golding (b. 1911)
“The art of government is the organization of idolatry. The bureaucracy consists of functionaries; the aristocracy, of idols; the democracy, of idolaters. The populace cannot understand the bureaucracy: it can only worship the national idols.”
—George Bernard Shaw (1856–1950)