A High Reliability Organization (HRO) is an organization that has succeeded in avoiding catastrophes in an environment where normal accidents can be expected due to risk factors and complexity.
Important case studies in HRO research include both studies of disasters (e.g., Three Mile Island nuclear incident, the Challenger explosion and Columbia explosion, the Bhopal chemical leak, the Tenerife air crash, the Mann Gulch forest fire, the Black Hawk friendly fire incident in Iraq and HROs like the air traffic control system, naval aircraft carriers, and nuclear power operations.
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Famous quotes containing the words high and/or organization:
“Nature never rhymes her children, nor makes two men alike. When we see a great man, we fancy a resemblance to some historical person, and predict the sequel of his character and fortune, a result which he is sure to disappoint. None will ever solve the problem of his character according to our prejudice, but only in his high unprecedented way.”
—Ralph Waldo Emerson (1803–1882)
“The village had institutionalized all human functions in forms of low intensity.... Participation was high and organization was low. This is the formula for stability.”
—Marshall McLuhan (1911–1980)