Helpdesk And Incident Reporting Auditing
Help desk and incident reporting auditing is an examination of the controls within the help desk operations. The audit process collects and evaluates evidence of an organization's help desk and incident reporting practices, and operations. The audit ensures that all problems reported by users have been adequately documented and that controls exist so that only authorized staff can archive the users’ entries. It also determine if there are sufficient controls to escalate issues according to priority.
Read more about Helpdesk And Incident Reporting Auditing: Types of Help Desks, Software, Outsourcing, Summary
Famous quotes containing the words incident and/or reporting:
“I teazed him with fanciful apprehensions of unhappiness. A moth having fluttered round the candle, and burnt itself, he laid hold of this little incident to admonish me; saying, with a sly look, and in a solemn but quiet tone, “That creature was its own tormentor, and I believe its name was BOSWELL.””
—James Boswell (1740–1795)
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—Josephine Woodward, U.S. author. As quoted in Everyone Was Brave, ch. 3, by William L. O’Neill (1969)