Complaints
In September 2004, the company was criticized by customers for failing to ship iPods, and for inundating them with additional spam e-mail. The company said it was shipping iPods, but that they could not get enough from Apple Computer to fill the demand. The co-founders, Peter Martin and Rob Jewell, denied giving customer e-mail information to third-party companies, but admitted customers do receive a small number of messages from select parties. "We warn our users they may get some messages from our marketing partners", Jewell said.
As of November 2008, the company has an unsatisfactory record with the based on Better Business Bureau due to unanswered complaints. In the 36 months prior to November 2008, the Bureau had processed 848 complaints about Gratis Internet.
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Famous quotes containing the word complaints:
“A strange age of the world this, when empires, kingdoms, and republics come a-begging to a private man’s door, and utter their complaints at his elbow! I cannot take up a newspaper but I find that some wretched government or other, hard pushed and on its last legs, is interceding with me, the reader, to vote for it.”
—Henry David Thoreau (1817–1862)
“I suspect by the account you give me of your garden, that you mean a surprise. As good singers always preface their performance by complaints of cold, hoarseness &c.”
—Thomas Jefferson (1743–1826)
“Strictly speaking, there is but one real evil: I mean acute pain. All other complaints are so considerably diminished by time that it is plain the grief is owing to our passion, since the sensation of it vanishes when that is over.”
—Mary Wortley, Lady Montagu (1689–1762)