Complaints
In September 2004, the company was criticized by customers for failing to ship iPods, and for inundating them with additional spam e-mail. The company said it was shipping iPods, but that they could not get enough from Apple Computer to fill the demand. The co-founders, Peter Martin and Rob Jewell, denied giving customer e-mail information to third-party companies, but admitted customers do receive a small number of messages from select parties. "We warn our users they may get some messages from our marketing partners", Jewell said.
As of November 2008, the company has an unsatisfactory record with the based on Better Business Bureau due to unanswered complaints. In the 36 months prior to November 2008, the Bureau had processed 848 complaints about Gratis Internet.
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