Performance
Unlike fellow open-access operator First Hull Trains, Grand Central did not previously release performance statistics and, because it is not a rail franchise holder, it was not obliged to do so. However, the latest performance statistics published by the ORR (Office for Rail Regulation) do include Grand Central. The Public Performance Measure (PPM) for the second quarter of 2010-2011 was 84.6%.
In its National Passenger Survey for Autumn 2009, Passenger Focus reported an overall passenger satisfaction rating of 95% for Grand Central - the second highest score in the survey. The highest score was for another open-access operator, Wrexham & Shropshire.
Grand Central has promised to give an immediate 50% refund to any passenger unable to find a seat at any time during the journey.
Read more about this topic: Grand Central Railway
Famous quotes containing the word performance:
“Tennis is more than just a sport. It’s an art, like the ballet. Or like a performance in the theater. When I step on the court I feel like Anna Pavlova. Or like Adelina Patti. Or even like Sarah Bernhardt. I see the footlights in front of me. I hear the whisperings of the audience. I feel an icy shudder. Win or die! Now or never! It’s the crisis of my life.”
—Bill Tilden (1893–1953)
“Nobody can misunderstand a boy like his own mother.... Mothers at present can bring children into the world, but this performance is apt to mark the end of their capacities. They can’t even attend to the elementary animal requirements of their offspring. It is quite surprising how many children survive in spite of their mothers.”
—Norman Douglas (1868–1952)
“So long as the source of our identity is external—vested in how others judge our performance at work, or how others judge our children’s performance, or how much money we make—we will find ourselves hopelessly flawed, forever short of the ideal.”
—Melinda M. Marshall (20th century)