Performance
Unlike fellow open-access operator First Hull Trains, Grand Central did not previously release performance statistics and, because it is not a rail franchise holder, it was not obliged to do so. However, the latest performance statistics published by the ORR (Office for Rail Regulation) do include Grand Central. The Public Performance Measure (PPM) for the second quarter of 2010-2011 was 84.6%.
In its National Passenger Survey for Autumn 2009, Passenger Focus reported an overall passenger satisfaction rating of 95% for Grand Central - the second highest score in the survey. The highest score was for another open-access operator, Wrexham & Shropshire.
Grand Central has promised to give an immediate 50% refund to any passenger unable to find a seat at any time during the journey.
Read more about this topic: Grand Central Railway
Famous quotes containing the word performance:
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—Raymond Chandler (1888–1959)
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—Henry David Thoreau (1817–1862)