Calculating The Grade of Service
To determine the Grade of Service of a network when the traffic load and number of circuits are known, telecommunications network operators make use of Equation 2, which is the Erlang-B equation.
A = Expected traffic intensity in Erlangs, N = Number of circuits in group.
This equation allows operators to determine whether each of their circuit groups meet the required Grade of Service, simply by monitoring the reference traffic intensity.
(For delay networks, the Erlang-C formula allows network operators to determine the probability of delay depending on peak traffic and the number of circuits.)
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