Gmail Interface - Criticisms

Criticisms

The conversation view groups related messages in a linear stack which a user can expand and collapse. Labelling (tagging) is limited to message threads.

Some users can experience difficulties when submitting e-mail addresses from the Gmail address book to the addressee line on the compose e-mail window. The "Autocomplete" feature can cause problems and does not work under all browsers or operating systems. However, it is possible to open the composed message in a new window so the address book can be opened, or another instance of Gmail can be opened in another window to access the address book. Gmail's current documented help on this issue states: "While Gmail doesn't currently support the functionality to open your Contacts list while composing a message, we're testing many new features to improve our service."

Although Gmail's advertisements have received praise for not obtruding, they can take up more space than Flash-based banners when up to six "sponsored links" appear next to an email. Additionally, when activated, opening emails makes the Web Clips RSS-feed bar display another sponsored link. Often the number of advertisements displayed in the Web Clips bar outnumbers the number of RSS feeds the user has requested. However, when a Gmail message is sent to another email address of a different provider, there will be no advertisements in the message unlike most other webmail providers.

When a Gmail mailbox reaches capacity, users cannot search for emails by size in order to delete the largest ones first. The web interface can help in this situation by searching for emails with attachments, but it does not indicate the sizes of those attachments.

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