Performance
Performance figures for FCC covering the four week period from 17 August to 13 September 2008 were the best performance figures in the franchise history. Public Performance Measurement (PPM) reached 93.94% which is the highest level achieved in the two-and-a-half years of the First Capital Connect franchise and for the previous eight years of operating. During this period, 1.39% of services were cancelled, beating the previous low of 1.72% obtained in March 2008.
Official figures released by the ORR (Office for Rail Regulation) for the fourth quarter of the financial year 2011-12 were 88.8% PPM, 0.9% down on the previous year whilst the MAA was 90.0% up to 31 March 2012.
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