Funding
The Financial Ombudsman Service is funded by the UK's financial services sector through a combination of statutory levies and case fees. - paid by financial businesses that are regulated by the Financial Services Authority (FSA) or licensed by the Office of Fair Trading (OFT) and are automatically covered by law by the ombudsman service. The payment of these statutory levies and fees are not optional and are payable whether or not a complaint is upheld by the Financial Ombudsman Service. The service is free to consumers. Between 2006 and 2009 the ombudsman service made use of case-handling services provided by Deloittes, to handle the growing volumes of work generated by payment protection insurance complaints.
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