Complaints-handling Performance of Individual Financial Companies
The Financial Ombudsman Service publishes complaints data about the 160 or so named financial services companies that together make up 90% of the ombudsman's workload.
This data includes the number of new complaints against these companies and the outcome of complaints against each firm shown as the percentage upheld in favour of the consumer.
The uphold rate in favour of consumers in 2011/2012 varies substanstantially from business to business - between 2% and 98%. There has been extensive media coverage of these figures - and what they mean for the better and worse performing financial companies.
Read more about this topic: Financial Ombudsman Service
Famous quotes containing the words performance, individual, financial and/or companies:
“No performance is worth loss of geniality. ‘Tis a cruel price we pay for certain fancy goods called fine arts and philosophy.”
—Ralph Waldo Emerson (1803–1882)
“The best that an individual can do is to concentrate on what he or she can do, in the course of a burning effort to do it better.”
—Elizabeth Bowen (1899–1973)
“A theory of the middle class: that it is not to be determined by its financial situation but rather by its relation to government. That is, one could shade down from an actual ruling or governing class to a class hopelessly out of relation to government, thinking of gov’t as beyond its control, of itself as wholly controlled by gov’t. Somewhere in between and in gradations is the group that has the sense that gov’t exists for it, and shapes its consciousness accordingly.”
—Lionel Trilling (1905–1975)
“In the U.S. for instance, the value of a homemaker’s productive work has been imputed mostly when she was maimed or killed and insurance companies and/or the courts had to calculate the amount to pay her family in damages. Even at that, the rates were mostly pink collar and the big number was attributed to the husband’s pain and suffering.”
—Gloria Steinem (20th century)