Complaints-handling Performance of Individual Financial Companies
The Financial Ombudsman Service publishes complaints data about the 160 or so named financial services companies that together make up 90% of the ombudsman's workload.
This data includes the number of new complaints against these companies and the outcome of complaints against each firm shown as the percentage upheld in favour of the consumer.
The uphold rate in favour of consumers in 2011/2012 varies substanstantially from business to business - between 2% and 98%. There has been extensive media coverage of these figures - and what they mean for the better and worse performing financial companies.
Read more about this topic: Financial Ombudsman Service
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