Customer Service
Some businesses charge fees just for talking to a customer service representative. DirecTV charges this when ordering a pay-per-view movie via telephone instead of through the set-top box. Some companies charge for technical support, either prepaid or by using a premium-rate telephone number (such as the 1–900 numbers in North America). In the 2000s (decade), some banks in the U.S. began charging a fee just to visit a teller, prompting such customer anger that the banks were forced to back down.
Read more about this topic: Fee
Famous quotes containing the words customer and/or service:
“The customer is the immediate jewel of our souls. Him we flatter, him we feast, compliment, vote for, and will not contradict.”
—Ralph Waldo Emerson (1803–1882)
“Night City was like a deranged experiment in Social Darwinism, designed by a bored researcher who kept one thumb permanently on the fast-forward button. Stop hustling and you sank without a trace, but move a little too swiftly and you’d break the fragile surface tension of the black market; either way, you were gone ... though heart or lungs or kidneys might survive in the service of some stranger with New Yen for the clinic tanks.”
—William Gibson (b. 1948)