Customer Service
Some businesses charge fees just for talking to a customer service representative. DirecTV charges this when ordering a pay-per-view movie via telephone instead of through the set-top box. Some companies charge for technical support, either prepaid or by using a premium-rate telephone number (such as the 1–900 numbers in North America). In the 2000s (decade), some banks in the U.S. began charging a fee just to visit a teller, prompting such customer anger that the banks were forced to back down.
Read more about this topic: Fee
Famous quotes containing the words customer and/or service:
“A good customer should not change his shop, nor a good shop change its customers.”
—Chinese proverb.
“A man’s real faith is never contained in his creed, nor is his creed an article of his faith. The last is never adopted. This it is that permits him to smile ever, and to live even as bravely as he does. And yet he clings anxiously to his creed, as to a straw, thinking that that does him good service because his sheet anchor does not drag.”
—Henry David Thoreau (1817–1862)