Correction of Billing Errors
The FCBA allows consumers to dispute billing errors by sending a written notice of the dispute to the creditor. To trigger duties under the Act, a person must send a written dispute via mail (US Postal Service) to the "billing inquiries" address on their credit card statement. This dispute must be received by the creditor within sixty days of the statement date on the account statement that first contained the billing error. This often leads to a chargeback to the vendor.
After receiving notice of a dispute, the credit issuer must acknowledge the dispute within thirty days, investigate the claim and, within ninety days, either make appropriate corrections to the account or send a letter to the consumer explaining why the creditor believes there was no error. If the creditor responds that they believe there was no error, the consumer can request copies of documentation supporting the validity of the disputed items.
Read more about this topic: Fair Credit Billing Act
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