Singular they
Some usage writers condemn the use of the "singular they" when the gender is unknown or unimportant, but it is commonly used, both in speech and in writing (e.g. "If a customer requires help, they should contact..."). In fact, a consistent pattern of usage can be traced at least as far back as Shakespeare, and possibly even back to Middle English. It avoids arguably awkward constructions using e.g. disjunctives, such as he or she. This usage is authorised and preferred by the Australian Government Manual of Style for official usage in government documents. Those who wish to avoid the use of the "singular they" can sometimes do so by rephrasing the sentence using a plural noun (e.g. "For assistance, customers should contact their...").
Read more about this topic: English Personal Pronouns
Famous quotes containing the word singular:
“I don’t have any problem with a reporter or a news person who says the President is uninformed on this issue or that issue. I don’t think any of us would challenge that. I do have a problem with the singular focus on this, as if that’s the only standard by which we ought to judge a president. What we learned in the last administration was how little having an encyclopedic grasp of all the facts has to do with governing.”
—David R. Gergen (b. 1942)