Emotional Labor in Organizations
In past, emotional labor demands and display rules were viewed as a characteristics of particular occupations, such as restaurant workers, cashiers, hospital workers, bill collectors, counselors, secretaries, and nurses. However, display rules have been conceptualized not only as role requirements of particular occupational groups, but also as interpersonal job demands, which are shared by many kinds of occupations.
Read more about this topic: Emotional Labor
Famous quotes containing the words emotional and/or labor:
“The worst drugs are as bad as anybody’s told you.... It’s just a dumb trip, which I can’t condemn people if they get into it, because one gets into it for one’s own personal, social, emotional reasons. It’s something to be avoided if one can help it.”
—John Lennon (1940–1980)
“Labor is prior to, and independent of, capital. Capital is only the fruit of labor, and could never have existed if labor had not first existed. Labor is the superior of capital, and deserves much the higher consideration.”
—Abraham Lincoln (1809–1865)