Emotional Labor in Organizations
In past, emotional labor demands and display rules were viewed as a characteristics of particular occupations, such as restaurant workers, cashiers, hospital workers, bill collectors, counselors, secretaries, and nurses. However, display rules have been conceptualized not only as role requirements of particular occupational groups, but also as interpersonal job demands, which are shared by many kinds of occupations.
Read more about this topic: Emotional Labor
Famous quotes containing the words emotional and/or labor:
“Getting emotional about things is a peacetime luxury. In wartime, it’s much too painful.”
—Edmund H. North, British screenwriter, and Lewis Gilbert. Captain Shepard (Kenneth More)
“No man can call himself liberal, or radical, or even a conservative advocate of fair play, if his work depends in any way on the unpaid or underpaid labor of women at home, or in the office.”
—Gloria Steinem (b. 1934)