Emotional Labor in Organizations
In past, emotional labor demands and display rules were viewed as a characteristics of particular occupations, such as restaurant workers, cashiers, hospital workers, bill collectors, counselors, secretaries, and nurses. However, display rules have been conceptualized not only as role requirements of particular occupational groups, but also as interpersonal job demands, which are shared by many kinds of occupations.
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Famous quotes containing the words emotional and/or labor:
“Harvey, Jr.: Say, Dad. Suppose you could lend me fifty for the trip home?
Harvey: I hate these emotional farewells.”
—Tom Waldman (d. 1985)
“What more is necessary to make us a happy and prosperous people? Still one thing more … a wise and frugal government, which shall restrain men from injuring one another, which shall leave them otherwise free to regulate their own pursuits of industry and improvement, and shall not take from labor the bread it has earned.”
—Thomas Jefferson (1743–1826)