Emotional Labor in Organizations
In past, emotional labor demands and display rules were viewed as a characteristics of particular occupations, such as restaurant workers, cashiers, hospital workers, bill collectors, counselors, secretaries, and nurses. However, display rules have been conceptualized not only as role requirements of particular occupational groups, but also as interpersonal job demands, which are shared by many kinds of occupations.
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Famous quotes containing the words emotional and/or labor:
“Although pretend play is important, it is still the means to an end, not the end itself. Do not make the mistake of thinking a contrived, pretend drama can substitute for real interpersonal comfort in dealing with important emotional issues.”
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