Implications
Researches have linked emotional exhaustion to a plethora of ailments, and a general breakdown in feelings of community. However, a growing body of research has begun to demonstrate that emotional exhaustion can have deleterious consequences for organizations as well;
For example, Russell Cropanzano and his colleagues, in their two field studies, indicate that exhausted employees show lower organizational commitment, lower job performance, less organizational citizenship behaviors (OCB) directed toward the organization (OCBO) and their supervisors (OCBS), and higher turnover intentions. They suggest that emotional exhaustion can be seen as a cost that qualifies the value of any benefits received through employment, and so that an organization, which overworks its employees to the point of emotional exhaustion, may be seen as unfair.
Similarly, longitudinal studies found that exhausted employees show not only lower job performance, but also more absences, and greater likelihood of seeking employment elsewhere (actual voluntary turnover).
Read more about this topic: Emotional Exhaustion
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—Henry James (1843–1916)
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—Susanne K. Langer (1895–1985)