Background
All citizens who live under a governing body, whether federal, state, province, or local, need to interact with government. Some interactions are voluntary (e.g., subscribing to a particular social scheme); while others are mandated (e.g., paying taxes, or getting a driver's license to drive on public roads). Business and other organizations also need to interact with the government on a regular basis. A government's constituency is large and diverse, and includes such special populations as the physically challenged and the illiterate.
Given a large population with widely varying needs, it can be difficult for the government to effectively deliver services to citizens and organizations. The problem can become worse as government and population grows but delivery systems do not change. Service delivery becomes slow and uncertain, and the cost of delivering services can rise. This can lead to corruption (for example, the payment of "speed money" to get a job done). These problems are common, perhaps more so in developing nations.
To address these problems, governments can attempt to streamline service delivery and bring greater speed, certainty, and transparency to the process. Electronic Service Delivery is one way governments attempt to deliver services directly to the citizen, without the citizen having to go to a government building. Electronic Service Delivery can look like other shopping or service sites on the Internet.
Read more about this topic: Electronic Services Delivery
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