In Insurance
Insurance policies and certificates, depending on the type, policy can also be hundreds of pages long and include specific information on the insured. Typically, in the past, these insurance document packets were created by a) typing out free-form letters, b) adding pre-printed brochures c) editing templates and d) customizing graphics with the required information, then manually sorting and inserting all the documents into one packet and mailing them to the insured. The various documents included in one packet could include the following kinds of documents:
- Welcome letter
- Contract
- Certificate
- State specific policy documents
- Listing of items insured and insurance amounts
- Amendments
- Riders
- ID card
- Company information
- Marketing material (other products)
A lot of work can go into putting on packet together. In most policy admin systems, the system will generate some kind of policy statement as a starting point, but might need to be customized and enhanced with other required materials. Document automation software was used to automate insurance policy documents, and was installed at World Insurance, Woodmen of the World, Universal Underwriters Group in the insurance market. Other systems included Document Sciences, Docucorp, Insystems, EMC and Adobe LiveCycle products.
Read more about this topic: Document Automation
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