Customer Confusion

Famous quotes containing the words customer and/or confusion:

“A good customer should not change his shop, nor a good shop change its customers.”
—Chinese proverb.

“The confusion of emotions with behavior causes no end of unnecessary trouble to both adults and children. Behavior can be commanded; emotions can’t. An adult can put controls on a child’s behavior—at least part of the time—but how do you put controls on what a child feels? An adult can impose controls on his own behavior—if he’s grown up—but how does he order what he feels?”
—Leontine Young (20th century)