Conversation Openers in Sales Settings
In sales settings, conversation openers often are used to probe the subject for information. Topic chosen are on 'safe ground' like 'the weather' or 'how was your journey to get here'. This information can then be used in attempts to counter objections.
This type of conversation opener is often referred to as small talk and is used to make both people in a conversation feel comfortable. The book Get Noticed by Marcus A Taylor and Rob Lawrence explains how mastering the art of small talk involves active listening, being up to date with current affairs as well as identifying common interests to develop the conversation
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Famous quotes containing the words conversation and/or sales:
“His conversation glided on the brain
Like a razor honing in promise of one’s decease....”
—Allen Tate (1899–1979)
“The elephant, not only the largest but the most intelligent of animals, provides us with an excellent example. It is faithful and tenderly loving to the female of its choice, mating only every third year and then for no more than five days, and so secretly as never to be seen, until, on the sixth day, it appears and goes at once to wash its whole body in the river, unwilling to return to the herd until thus purified. Such good and modest habits are an example to husband and wife.”
—St. Francis De Sales (1567–1622)