Conversation Openers in Sales Settings
In sales settings, conversation openers often are used to probe the subject for information. Topic chosen are on 'safe ground' like 'the weather' or 'how was your journey to get here'. This information can then be used in attempts to counter objections.
This type of conversation opener is often referred to as small talk and is used to make both people in a conversation feel comfortable. The book Get Noticed by Marcus A Taylor and Rob Lawrence explains how mastering the art of small talk involves active listening, being up to date with current affairs as well as identifying common interests to develop the conversation
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Famous quotes containing the words conversation and/or sales:
“Sometimes in conversation the sound of our own voice distracts us and misleads us into making assertions that in no way express our true opinions.”
—Friedrich Nietzsche (1844–1900)
“The damned are in the abyss of Hell, as within a woeful city, where they suffer unspeakable torments, in all their senses and members, because as they have employed all their senses and their members in sinning, so shall they suffer in each of them the punishment due to sin.”
—St. Francis De Sales (1567–1622)