Conversation Openers in Sales Settings
In sales settings, conversation openers often are used to probe the subject for information. Topic chosen are on 'safe ground' like 'the weather' or 'how was your journey to get here'. This information can then be used in attempts to counter objections.
This type of conversation opener is often referred to as small talk and is used to make both people in a conversation feel comfortable. The book Get Noticed by Marcus A Taylor and Rob Lawrence explains how mastering the art of small talk involves active listening, being up to date with current affairs as well as identifying common interests to develop the conversation
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Famous quotes containing the words conversation and/or sales:
“Were you to converse with a king, you ought to be as easy and unembarrassed as with your own valet-de chambre; but yet every look, word, and action should imply the utmost respect.... You must wait till you are spoken to; you must receive, not give, the subject of conversation, and you must even take care that the given subject of such conversation do not lead you into any impropriety.”
—Philip Dormer Stanhope, 4th Earl Chesterfield (1694–1773)
“There are no galley-slaves in the royal vessel of divine love—every man works his oar voluntarily!”
—St. Francis De Sales (1567–1622)