Conversation Openers in Sales Settings
In sales settings, conversation openers often are used to probe the subject for information. Topic chosen are on 'safe ground' like 'the weather' or 'how was your journey to get here'. This information can then be used in attempts to counter objections.
This type of conversation opener is often referred to as small talk and is used to make both people in a conversation feel comfortable. The book Get Noticed by Marcus A Taylor and Rob Lawrence explains how mastering the art of small talk involves active listening, being up to date with current affairs as well as identifying common interests to develop the conversation
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Famous quotes containing the words conversation and/or sales:
“While you’re playing cards with a regular guy or having a bite to eat with him, he seems a peaceable, good-humoured and not entirely dense person. But just begin a conversation with him about something inedible, politics or science, for instance, and he ends up in a deadend or starts in on such an obtuse and base philosophy that you can only wave your hand and leave.”
—Anton Pavlovich Chekhov (1860–1904)
“There are no galley-slaves in the royal vessel of divine love—every man works his oar voluntarily!”
—St. Francis De Sales (1567–1622)