Consumer Watchdog is a division of Business & Enterprise Solutions Botswana (Pty) Ltd, a privately owned company registered in Botswana and based in Gaborone.
With newspaper columns in both the national daily newspaper Mmegi and the country's best-selling newspaper The Voice every Friday, as well as a blog, Consumer Watchdog has a wide reach regarding consumer issues in Botswana.
Originally set up in 2005, Watchdog has the following ambitions:
- To campaign for legislation to protect the consumer
- To represent consumers and advocate on their behalf
- To make service providers in Botswana accountable
- To educate consumers about their choices, their rights, their responsibilities
Services delivered by BES, the parent company of Consumer Watchdog, include customer service training, organisational review and mystery shopping.
On 31 May 2007, Consumer Watchdog celebrated its second birthday party, with His Excellency the President of Botswana Festus Mogae as the Guest of Honour. 180 customer service champions were celebrated in front of the president, the press and the people.
Consumer Watchdog representatives have worked widely with companies in Botswana and southern Africa, including major banks in Botswana. They also work with the government, insurance companies, retail outlets and restaurants.
Famous quotes containing the word consumer:
“The misery of the middle-aged woman is a grey and hopeless thing, born of having nothing to live for, of disappointment and resentment at having been gypped by consumer society, and surviving merely to be the butt of its unthinking scorn.”
—Germaine Greer (b. 1939)