Controversies
On 23 February 2007 a computer hacker broke into the gateway used by the SMS system and sent threatening messages to over 10,000 commuters who had subscribed to the service.
A Connex spokesman said this was a hoax and that the hackers were able only to send the message and could not get access to the customer database.
Melbourne artist Van Thanh Rudd made an artwork attacking Connex's parent company Veolia Environnement's building of a light rail system linking up Israeli settlements.
On 29 April 2009, The Age reported that complaints against Connex and Yarra Trams ticket inspectors had risen by 60 per cent in 12 months. Officers were accused of excessive force, intimidating and heavy-handed behaviour towards commuters.
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