Help Desk Software
Help desks frequently use help desk software that captures symptoms of a bug and relates them to fixes, in a fix database. One of the problems with this approach is that the understanding of the problem is embodied in a non-human way, so that solutions are not unified.
Read more about this topic: Computer-aided Maintenance
Famous quotes containing the word desk:
“We must rest here, for this is where the teacher comes.
On his desk stands a vase of tears.”
—John Ashbery (b. 1927)