Help Desk Software
Help desks frequently use help desk software that captures symptoms of a bug and relates them to fixes, in a fix database. One of the problems with this approach is that the understanding of the problem is embodied in a non-human way, so that solutions are not unified.
Read more about this topic: Computer-aided Maintenance
Famous quotes containing the word desk:
“There was a girl who was running the traffic desk, and there was a woman who was on the overnight for radio as a producer, and my desk assistant was a woman. So when the world came to an end, we took over.”
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