Computer-aided Dispatch - Manual Dispatching

Manual Dispatching

Computer-assisted dispatching improves the efficiency and accuracy of each step of the manual process:

• The call taker records the details on a paper card and offers advice to the caller.
• The paper card is passed by hand or sent on a conveyor belt or pneumatic tube to the dispatcher.
• The dispatcher allocates the task to one or more available mobile units depending on each units capability and location.
• The dispatcher passes the details of the task to the mobile unit by reading the details over two-way radio or telephone.
• The mobile unit advises the dispatcher of their progress through the task till its completion which are recorded on a paper log.
• Paper logs can be reviewed afterwards for accounting for services and investigating problems with service delivery.