Computer-aided Dispatch - Manual Dispatching

Manual Dispatching

Computer-assisted dispatching improves the efficiency and accuracy of each step of the manual process:

  • The call taker records the details on a paper card and offers advice to the caller.
  • The paper card is passed by hand or sent on a conveyor belt or pneumatic tube to the dispatcher.
  • The dispatcher allocates the task to one or more available mobile units depending on each units capability and location.
  • The dispatcher passes the details of the task to the mobile unit by reading the details over two-way radio or telephone.
  • The mobile unit advises the dispatcher of their progress through the task till its completion which are recorded on a paper log.
  • Paper logs can be reviewed afterwards for accounting for services and investigating problems with service delivery.

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