Manual Dispatching
Computer-assisted dispatching improves the efficiency and accuracy of each step of the manual process:
- The call taker records the details on a paper card and offers advice to the caller.
- The paper card is passed by hand or sent on a conveyor belt or pneumatic tube to the dispatcher.
- The dispatcher allocates the task to one or more available mobile units depending on each units capability and location.
- The dispatcher passes the details of the task to the mobile unit by reading the details over two-way radio or telephone.
- The mobile unit advises the dispatcher of their progress through the task till its completion which are recorded on a paper log.
- Paper logs can be reviewed afterwards for accounting for services and investigating problems with service delivery.
Read more about this topic: Computer-aided Dispatch
Famous quotes containing the word manual:
“Criticism is infested with the cant of materialism, which assumes that manual skill and activity is the first merit of all men, and disparages such as say and do not, overlooking the fact, that some men, namely, poets, are natural sayers, sent into the world to the end of expression, and confounds them with those whose province is action, but who quit to imitate the sayers.”
—Ralph Waldo Emerson (1803–1882)