Customer Support Policy
When the problem became known in the early 1990s, PDO offered to replace any discs thus affected if supplied with the defective disc and proof of purchase, and pledged to re-press new CDs until the year 2015 if a customer notices the corrosion problem. However, after a change of ownership, PDO (now EDC - Entertainment Distribution Company) discontinued its helpline in 2006, and defective CDs are now no longer replaced by the manufacturer, even though some of the affected record labels continue to offer replacement compact discs.
Customers owning bronzed CDs should therefore attempt to contact the respective record company or its national distributor.
Read more about this topic: Compact Disc Bronzing
Famous quotes containing the words customer, support and/or policy:
“The elements of success in this business do not differ from the elements of success in any other. Competition is keen and bitter. Advertising is as large an element as in any other business, and since the usual avenues of successful exploitation are closed to the profession, the adage that the best advertisement is a pleased customer is doubly true for this business.”
—Madeleine [Blair], U.S. prostitute and “madam.” Madeleine, ch. 5 (1919)
“Because the young child feels with such intensity, he experiences sorrows that seem inconsolable and losses that feel unbearable. A precious toy gets broken or a good-bye cannot be endured. When this happens, words like “sad” or “disappointed” seem a travesty because they cannot possibly capture the enormity of the child’s loss. He needs a loving adult presence to support him in his pain but he does not want to be talked out of it.”
—Alicia F. Lieberman (20th century)
“U.S. international and security policy ... has as its primary goal the preservation of what we might call “the Fifth Freedom,” understood crudely but with a fair degree of accuracy as the freedom to rob, to exploit and to dominate, to undertake any course of action to ensure that existing privilege is protected and advanced.”
—Noam Chomsky (b. 1928)