Innovation
CML first offered its patrons a public computer in 1977 and internet access in 1997. CML now has computers at all library locations and some have laptops for loan. CML is WiFi enabled. CML was rated 3 times as #1 by Hennen's because it continues to put patrons first and continues to stay current on technological advances. In 2004 CML started the program "Know-It-Now", a 24/7 virtual reference service. The "Proactive Reference" approach is another way the library is geared towards maximizing patrons' satisfaction; this approach ends the passivity of the reference librarians by taking the chair away and having the librarians interact with patrons throughout the library.
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Famous quotes containing the word innovation:
“Both cultures encourage innovation and experimentation, but are likely to reject the innovator if his innovation is not accepted by audiences. High culture experiments that are rejected by audiences in the creator’s lifetime may, however, become classics in another era, whereas popular culture experiments are forgotten if not immediately successful. Even so, in both cultures innovation is rare, although in high culture it is celebrated and in popular culture it is taken for granted.”
—Herbert J. Gans (b. 1927)