Responses Within The Community
Although The Cobra Group is known for some contributions towards socially benevolent causes (such as work with Save the Children), the organisation has also received negative press, including investigations by the Daily Mirror and the BBC. The BBC found misleading practices by representatives, leading the Department for Business, Enterprise and Regulatory Reform Energy Select Committee to release a report threatening to ban energy companies from using direct sales. Video footage from past investigations offers proof of Cobra Group contracted companies participating in bad practices such as lying to potential customers, and according to this report (in which the Cobra group is specifically named) the year 2002 saw 12000 consumer complaints against salespeople in this industry. Some past and current sales people for the company have also commented on questionable sales methods and the repercussions for the salespeople involved.
Read more about this topic: Cobra Group (company)
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